Terms of Service
Last updated: 20 October 2026
Overview
This website, artecoffee.com.au, is operated by Arte Coffee (“we”, “us” or “our”).
These Terms of Service (“Terms”) govern your use of our website and purchases made through our online store. Please read them carefully before using the website or placing an order.
By using our website or placing an order, you agree to these Terms and any applicable policies referenced in them, including our Shipping Policy, which includes information about returns and refunds, and our Privacy Policy.
Our online store uses WordPress and WooCommerce to provide its shopping and checkout functionality.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded, restricted or modified.
1. General Conditions
You must have the legal capacity to enter into a binding agreement when placing an order. If you are under 18, a parent or guardian must authorise your purchase.
You agree to use our website lawfully and in accordance with these Terms.
We may restrict access to the website where reasonably necessary to address fraud, unlawful activity, security risks or a material breach of these Terms. Any action we take will remain subject to applicable law and your rights relating to existing purchases.
2. Accuracy of Information
We take reasonable care to ensure that product descriptions, prices and other information on our website are accurate and current. However, errors or omissions may occasionally occur.
If we discover an error affecting your order, we will contact you to explain the issue and discuss the available options. We will not charge an increased price or supply a materially different product without your agreement. If the order cannot proceed, we will refund any payment received for the affected items.
General information, including brewing guides and product care advice, should be read alongside the instructions supplied with your product.
3. Products and Pricing
All prices are displayed in Australian dollars. Any applicable GST and delivery charges will be identified before you complete your purchase.
Prices, promotions and product availability may change. Price changes do not apply retrospectively to orders we have already accepted.
Products are subject to availability. Any quantity limits or special conditions will be stated where applicable.
We aim to display product images and colours accurately. Screen settings may affect their appearance, but products supplied must still match their description and meet applicable consumer guarantees.
4. Orders, Payment and Account Information
You agree to provide accurate and complete contact, billing, delivery and payment details when placing an order.
Please review your order carefully before submitting it, including product options such as weight, grind type and quantity.
An automated order confirmation acknowledges receipt of your order. We accept your order when we confirm dispatch or otherwise expressly confirm acceptance.
Before acceptance, we may decline an order for a reasonable reason, including unavailable stock, unsuccessful payment, suspected fraud or a material pricing error. We will notify you and refund any payment received for an order we decline.
If you create an account, you are responsible for keeping your login details secure and notifying us promptly of suspected unauthorised access.
Contact us as soon as possible if you need to change or cancel an order. We will advise whether the change is possible based on its processing status. This does not affect any cancellation or refund rights available under applicable law.
5. Shipping and Delivery
Our online store delivers to Australian addresses only.
Available delivery methods and applicable shipping charges are shown at checkout. Further information is provided in our Shipping Policy.
Any dispatch or delivery timeframes provided are estimates unless we expressly agree otherwise. If we become aware of a significant delay affecting your order, we will contact you.
Please provide a complete and accurate delivery address. If an incorrect address results in additional delivery costs, we will discuss these with you before arranging redelivery.
If your order is delayed, lost, damaged or incomplete, please contact us so we can investigate and arrange an appropriate resolution. These Terms do not remove any rights you may have in relation to delivery.
6. Returns, Refunds and Consumer Guarantees
Our products are supplied subject to the consumer guarantees under the Australian Consumer Law.
If a product is faulty, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.
For a major failure, you may choose a refund or replacement and may also be entitled to compensation for reasonably foreseeable loss or damage.
For a failure that is not major and can be remedied, we will provide an appropriate remedy within a reasonable time.
Information about returns and return shipping is included in our Shipping Policy. Any conditions in that policy do not limit your rights under the Australian Consumer Law.
Please contact us with your order details and a description of the issue so we can assist.
7. Privacy
We handle personal information as described in our Privacy Policy and in accordance with applicable privacy laws.
Our Privacy Policy explains how we collect, use, store and disclose personal information, including information required to process payments and deliver orders.
8. Third-Party Tools and Links
Our website may include third-party services, tools or links, including payment services.
Your use of a third-party service may also be subject to that provider’s terms and privacy policy. Please review these where relevant.
We do not control independently operated third-party websites. This does not limit our responsibilities for products or services we supply, or any obligations that cannot lawfully be excluded.
9. Intellectual Property
Content on this website, including our branding, text, images, graphics and designs, belongs to Arte Coffee or its respective owners and is protected by intellectual property laws.
You may view and use this content for personal, non-commercial purposes and to shop with us.
You must not reproduce, distribute, sell or commercially exploit website content without permission, except where permitted by law.
10. Reviews and User Submissions
You are responsible for ensuring that any reviews, comments or other content you submit are lawful, relevant and do not infringe another person’s rights.
You retain ownership of your submissions. By submitting content for publication, you give us a non-exclusive, royalty-free licence to reproduce and display it in connection with our website, products and related marketing.
We may moderate or remove content that is unlawful, abusive, misleading, spam or otherwise breaches these Terms. We will not edit reviews in a way that misrepresents the reviewer’s opinion.
Personal information included in submissions will be handled in accordance with our Privacy Policy.
11. Prohibited Uses
You must not use our website to:
- Engage in unlawful, fraudulent or misleading activity.
- Infringe intellectual property or privacy rights.
- Transmit viruses, malicious code or harmful material.
- Attempt to gain unauthorised access to accounts or systems.
- Interfere with the operation or security of the website.
- Submit abusive content, spam or fraudulent orders.
12. Website Availability and Liability
We take reasonable steps to maintain our website, but access may occasionally be interrupted by maintenance, technical issues or events outside our reasonable control.
You are responsible for using products in accordance with the instructions and safety information supplied.
Our liability is determined by applicable law. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising under the Australian Consumer Law.
13. Severability
If a provision of these Terms is found to be invalid or unenforceable, it will be ineffective to that extent. The remaining provisions will continue to apply.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
This does not affect any mandatory consumer protections or rights to bring proceedings in another jurisdiction that apply under law.
15. Changes to These Terms
We may update these Terms to reflect changes to our website, business practices or legal requirements. The current version and its update date will be published on this page.
Updated Terms apply to orders placed after the changes take effect. Existing orders remain subject to the Terms in place when those orders were made, unless otherwise agreed or required by law.
16. Contact Information
For questions about these Terms or an order, please contact:
Arte Coffee
21 Leeds Street
Rhodes, NSW 2138
Australia
Phone: (02) 9807 6033
Email: hello@artecoffee.com.au
Website: artecoffee.com.au