Shipping Policy
1. Shipping Methods & Providers
We offer the following shipping and collection options:
- Standard Shipping.
- Express Shipping.
- In-Store Pickup: Monday–Friday, between 8am and 3pm, excluding public holidays.
We use trusted carriers such as Australia Post and CouriersPlease to deliver your order.
2. Shipping Costs
Shipping rates for Australian addresses:
- Standard Shipping: Flat rate of $10.
- Express Shipping: Flat rate of $15.
- Free Shipping: Available on orders over $60.
3. Order Processing Time
Orders are normally processed within 1–3 business days. Orders are not dispatched on weekends or public holidays.
During high-demand periods, such as holidays or sales events like Black Friday, processing times may be longer.
4. Estimated Delivery Times
Delivery Within Australia
- Standard Shipping: 3–7 business days after dispatch.
- Express Shipping: 1–3 business days after dispatch.
- In-Store Pickup: Orders are typically ready within 24 hours during business days. Collection is available Monday–Friday, between 8am and 3pm, excluding public holidays.
Delivery timeframes are estimates and are additional to order processing times.
International Shipping
We do not offer international delivery on any of our products.
5. Tracking Orders
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your delivery using the tracking link provided.
6. Delivery Issues
If your order is missing, damaged, incomplete or contains an incorrect item, please contact us at hello@artecoffee.com.au with your order number, a description of the issue and photos where applicable.
If your package appears to be lost, please contact us so we can investigate with the carrier and help resolve the issue.
7. Returns Related to Shipping
If you need to return an item because it arrived damaged, is defective or was incorrectly supplied, please email hello@artecoffee.com.au with your order number, details of the issue and photos where applicable.
For change-of-mind returns, customers are responsible for arranging and paying for return shipping. Where an item is confirmed to be faulty, damaged or incorrectly supplied by us, we will cover reasonable return shipping costs.
Please refer to our Refund Policy for full details about returns, refunds and your rights under the Australian Consumer Law.
8. Subscription Orders
Subscription orders scheduled during weekends or public holidays will be packed and dispatched when we return during normal business hours.
If you pause and later resume your subscription, your next payment will follow the original billing schedule established when your subscription began. Resuming your subscription does not trigger an immediate payment or change your billing date.
If you have questions about your subscription or next dispatch date, please contact hello@artecoffee.com.au.